Return and Refund Policy

This Return and Refund Policy applies to retail customers located in the United States who purchase through the Brakespeed website. Because we supply parts through wholesale and distribution partners, some products have stricter rules and fees than typical retail stores. Our goal is to keep the policy clear and fair while respecting the requirements of our suppliers.

By placing an order on our website, you acknowledge that you have read and agree to the terms below.

1. Standard return window

We accept returns on most eligible items under the following conditions:

• The return is requested within 90 calendar days of the delivery date shown by the carrier tracking.
• The item meets the condition requirements outlined in section 2 below.
• The item is not an SFI dated safety product, unless the manufacturer specifically allows returns.

After 90 days, items are generally not eligible for a normal return. Issues after that point are usually handled as warranty claims with the manufacturer or supplier.

We recognize and support manufacturer warranty periods. For items with a valid manufacturer warranty, defects may be handled under that warranty even if they fall outside the 90 day return window. These are treated as warranty claims, not simple change of mind returns.

If a specific product has a different return or warranty policy or is non returnable, this will be stated on the product page or during checkout.

2. Item condition requirements

To qualify for a standard return, all of the following must be true:

• The item is new, unused and uninstalled.
• The item is unmodified and unaltered in any way.
• The item is returned in its original manufacturer packaging (box, bags, labels and inserts).
• All included parts, hardware, accessories, manuals and promotional items are present.
• The item is in clean, resellable condition with no signs of installation, wear or damage.

2.1 Packaging and over-boxing

When returning an item, please place the original manufacturer box inside a separate shipping box (over-boxing), just like it was shipped to you. This helps to protect the branded packaging so the item remains resellable.

• Do not ship items with labels or tape directly on the manufacturer box. Returns in damaged or heavily marked manufacturer boxes may be considered non resellable and therefore non refundable, or may incur additional fees.
• If you no longer have suitable packaging, your local carrier store (UPS, FedEx, etc.) can help ensure your return is packaged in a way that protects the product.

All returns are subject to inspection by Brakespeed and our suppliers. Items that show evidence of use, installation, improper packaging or damage may be refused or only partially refunded.

3. Items that cannot be returned

The following items are generally non returnable except where required by law:

• Special order, non stock and custom built products, including items specifically ordered from a manufacturer at your request.
• Products marked as "non returnable", "no returns" or "final sale" on the product page or invoice.
• Electrical and electronic components that have been installed, connected, powered on or modified.
• Opened fluids, oils, lubricants, chemicals, cleaners and paints or any product where the safety seal is broken.
• Wheels and tires that have been mounted or driven on, unless there is a valid warranty issue.
• SFI dated safety products where the manufacturer does not accept returns except for warranty issues.
• Any part that shows evidence of being used, installed, handled, packaged or shipped improperly.
• Scratch & dent, clearance, outlet-center or open-box merchandise when clearly sold as such.
• Items returned without an approved request through our order status process (see section 4).

If you are unsure whether an item is special order, non stock or non returnable, please contact us before placing your order.

4. How to request a return (Order Status & Returns)

All returns must be requested through our Order Status & Returns process before you send any item back. This allows us to verify eligibility with our distribution partners and provide the correct return instructions.

1. Go to our Order Status & Returns page (link is usually available in your order confirmation email or at the top or bottom of our website).
2. Click the "Return or exchange items" button.
3. Select the item or items you would like to return, fill in all required fields and provide accurate information. This may include:
   • Reason for return.
   • Details about fitment, damage or defect if relevant.
   • Clear photos of the product, the original packaging and the outer shipping box. For returns related to damage, missing parts, wrong items or possible warranty issues, photos of the part and packaging are required before we can proceed.
4. Submit the request. Our team will manually review your submission and check it against this Return and Refund Policy and the rules of our suppliers.
5. If your request qualifies, we will approve it and send you detailed return instructions, including any return address or RMA information that may be required. If your request does not qualify, we will explain the reason.

Do not ship any item back until your return request has been approved and you have received the return instructions. Returns sent without approval may be delayed, refused or not credited.

5. Shortages, shipping damage and wrong items

We handle issues such as missing parts, damaged items, wrong items and shipping damage in a similar way to warranty claims. The most important requirement is that we receive good photos before we can take any action.

5.1 Shortages or missing items

• Any shortage or missing item must be reported to us within 48 hours of delivery.
• Email us with your order information and photos of the outer box, packing material and the items you received so we can submit a claim to our supplier or carrier.

5.2 Obvious shipping damage

• If the box arrives visibly damaged, note it with the carrier if possible.
• Email us as soon as possible and within 48 hours of delivery with your order information and clear photos of the box, packing material and damaged items so that we can start a claim with the carrier.

5.3 Wrong item received

• If you receive a different item than ordered, contact us within 7 days of delivery with photos of the item you received, the part label and the shipping label on the box.

If these timeframes are not met, our ability to file claims and provide replacements or refunds may be limited.

6. Return shipping responsibility

6.1 General rule

As a general rule, Brakespeed and our distribution partners do not cover return shipping costs. Customers are responsible for the cost of shipping items back to us or to our suppliers for returns and most warranty evaluations.

You have two options for return shipping:

• Arrange your own insured return shipping using the return address we provide, or
• Request a shipping label from us. In many cases we can provide a label that you may purchase. The cost of this label will either be charged separately or deducted from your refund.

6.2 Exceptions and claim-related shipping

For issues related to shipping damage, lost packages, incorrect items shipped or potential warranty defects, we will advise you on the correct process. In many cases a carrier or manufacturer claim must be opened first. Any required shipping arrangements for those claims will be handled on a case by case basis and we will let you know how to proceed.

7. Supplier restocking fees (special cases)

Some manufacturers and suppliers charge restocking fees on certain types of products, especially special-order or non-stock items. When those fees apply, they may be deducted from the refund we receive from the supplier.

• Items that exceed the time limit or show signs of use, installation or improper packaging may incur supplier restocking charges or may not be accepted at all.
• Certain special order, non stock or high value items may be subject to manufacturer or supplier specific restocking fees, which can be significantly higher. In some cases those items are not returnable for refund at all and can only be handled under warranty.

We will always disclose any supplier restocking fees in writing before you ship a return so that you can decide whether you want to proceed.

8. Original shipping charges and promotional items

• For buyer remorse or ordering errors, original shipping charges are non refundable.
• If an order qualified for a free shipping promotion, we may deduct the actual outbound shipping cost we incurred from your refund on a non defective return.
• If your order included any special offer items, free gifts or bundled parts, they may also need to be returned. If they are not returned, the value of those items may be deducted from your refund.

9. Refund method and processing time

• Refunds are issued to the original payment method used at checkout whenever possible.
• Returned items must first be received and checked in by our distributor’s returns department. This check in process usually takes a couple of days once they receive the item, but can take longer during busy periods.
• Once we receive confirmation that your return has been accepted, we will begin processing your refund within two (2) business days.
• After we submit the refund, your bank, card issuer or payment provider may require additional time to post the credit to your account. In total, most customers see funds back in their account within 5 to 10 business days from the time the return is delivered to our supplier.

We will send you an email notification once your return has been processed and your refund has been issued, or if there is any issue that affects the amount of the refund.

10. Exchanges

To keep processing fast and accurate, Brakespeed does not normally process direct exchanges.

• If you wish to change to a different part or application, please request a return for the original item.
• Place a new order for the replacement item you require.

This approach avoids delays and ensures that price differences, taxes and stock levels are handled correctly.

11. Installed items, performance use and warranty

Many parts sold by Brakespeed are performance or motorsport oriented. Please note:

• Once a part has been installed or used, it is typically no longer eligible for a standard return and refund.
• Any issue after installation is usually handled as a warranty claim through the manufacturer or supplier rather than a simple return.
• Warranty handling depends on the manufacturer. Some brands want customers to work directly with them, while others ask that all warranty issues go through our distributor. In all cases, you should start by contacting us with:
  • Your order information.
  • A clear description of the issue.
  • Photos and any other information that will help with the claim.
  We will then advise whether the claim will be handled by us, by our distributor or directly by the manufacturer and let you know how we can proceed.
• We recognize manufacturer warranty periods. As long as an item is within the manufacturer’s stated warranty term, we will work with you and the manufacturer or distributor to pursue a claim where possible.
• Warranty coverage usually does not include labor, installation costs, shop time, rental vehicles or other consequential expenses.

If you are unsure about fitment or suitability of a part, please contact us before ordering or installing the item.

12. Order cancellations

We understand that plans can change. You may request to cancel your order before it has been packed or shipped.

• To request a cancellation, please email us at sales@brakespeed.com with the subject line "Cancellation Request – Order #[your order number]" and include your full name and shipping address.
• We will review your request and confirm by email whether the order can still be cancelled. Once an order has entered processing at the warehouse, or has already shipped, cancellation may no longer be possible.
• If we approve your cancellation request before the order has shipped, we will cancel the order and begin processing your refund within two (2) business days. The refund will be issued to your original payment method. Your bank or payment provider may take additional time to post the credit to your account.
• Orders for special order, non stock or custom items may not be cancellable once they have been placed with our supplier. If cancellation is possible, any supplier charges may be deducted from your refund. We will always inform you of any such charges before you decide whether to proceed.

If an order cannot be cancelled in time and has already shipped, it will be treated as a normal return under this policy and you may request a return once the item has been delivered, subject to the conditions and time limits described above.

13. Refused, undeliverable and unclaimed packages

If a shipment is returned to us or our supplier as refused, undeliverable or unclaimed, we will treat it as a return and apply the terms below:

• Outbound shipping and any carrier return charges may be deducted from the refund.
• Any supplier restocking fees that apply may also be deducted.
• If the product is damaged due to refusal, non pick up or incorrect address, additional deductions may apply or the item may become non refundable.

14. Lost or stolen shipments

If a tracking number shows an order as delivered but you did not receive it:

• Check with household members, neighbors and your local carrier office first.
• If you still cannot locate the package, email us with your order information and any available photos (such as where the package should have been left).

We will start a claim with the carrier and or our distributor. We cannot normally send replacements or issue refunds on shipments reported as lost or stolen until the carrier or supplier has completed their investigation and advised us how to proceed. Each case is handled individually based on the outcome of that process.

15. Contact information

If you have any questions about this Return and Refund Policy or need help with a specific order, please contact us:

• Email: sales@brakespeed.com
• Phone: +1 (307) 213-9854
• Mailing address: Meteor Morph LLC (operating as Brakespeed), 30 N Gould St Ste R, Sheridan, WY 82801, United States

This is a mailing address only and is not a retail store location or customer service walk-in office. Please include your order number in all correspondence so we can assist you as quickly as possible.

You can also reach us through the contact form on our Contact Us page. For more information about how we operate our store, please see our Terms of Service, Shipping Policy and Privacy Policy.

This policy is intended as a general guide and may be updated at any time without prior notice. In the event of any conflict between this policy and mandatory consumer protection laws, applicable law will prevail.